Privacy Policy
This Privacy Policy describes how Otaku3D India (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you access our website or purchase products and services from our WooCommerce-powered online store This policy is prepared in accordance with the Information Technology Act, 2000, the Information Technology (SPDI) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
Personal Data: Name, email address, phone number, billing address, shipping address
Order & Transaction Data: Order details, invoices, payment status, communication records
Design & Customisation Data: Uploaded 3D models, CAD files, specifications, and notes
Technical Data: IP address, browser type, device information, cookies, and server logs
We do not collect or store your credit card numbers, debit card details, UPI IDs, or net banking credentials.
2. Sensitive Personal Data
Sensitive personal data, as defined under Indian law, includes financial information. All payment-related data is processed securely by authorised third-party payment gateways and is never stored on our servers.
3. Purpose of Data Collection
To process and fulfil WooCommerce orders
To manufacture and deliver custom 3D printed products
To communicate order updates, delays, or support queries
To comply with legal, tax, and accounting requirements
To improve website performance and customer experience
4. Consent
By using our website, submitting your information, or placing an order, you provide your free, informed, and specific consent to the collection and processing of your personal data for the purposes stated in this policy.
You may withdraw your consent at any time by contacting us. Withdrawal of consent may affect our ability to provide certain services, including order fulfilment.
5. WooCommerce & Payments
Our online store operates on WooCommerce. When you place an order, WooCommerce collects essential data such as your name, contact details, address, and order information.
Payments are processed securely through third-party gateways such as Razorpay. Payment data is encrypted and handled directly by the gateway in accordance with their security and privacy standards.
6. Design Files & Confidentiality
All uploaded 3D models, CAD files, and designs are treated as strictly confidential
Files are used only for manufacturing the requested product
We do not sell, reuse, publish, or distribute customer designs without explicit consent
Customers confirm they own or have legal rights to submitted designs
7. Data Sharing & Third Parties
We do not sell or trade your personal data. Information may be shared only when necessary with:
Courier and logistics partners for order delivery
Payment gateways such as Razorpay
Hosting and infrastructure providers such as Hostinger
Government or legal authorities when required by law
8. Cookies & Tracking Technologies
We use cookies and similar technologies to maintain user sessions, enable cart and checkout functionality, analyse website traffic, and improve performance.
You may disable cookies via your browser settings; however, some features of the website may not function correctly.
9. Data Security
We implement reasonable security safeguards such as SSL encryption, secure servers, access controls, and limited administrative access as required under Indian data protection laws. Despite these measures, no system is completely secure.
10. Data Retention
Personal data is retained only for as long as necessary to fulfil business, legal, and operational purposes. Order and transaction records are retained as required by Indian tax and accounting laws. Design files may be deleted after order completion unless required for warranty, support, or legal compliance.
11. Your Rights Under Indian Law
Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of personal data, subject to legal obligations
Withdraw consent for data processing
12. Data Protection & Grievance Contact
If you have any concerns, requests, or complaints regarding your personal data, you may contact us at: Otaku3Dblr@gmail.com
13. Legal Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of Indian courts.
14. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be effective once published on this page.
Last Updated: 2026